You can easily track your order by following these steps:

1. Check your confirmation email: After your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

2. Log in to your account: If you have an account with us, you can log in and view the status of your order in the “Order History” section.

3. Visit the carrier’s website: Enter the tracking number provided into the carrier’s website to see the latest updates on your delivery.

If you have any issues with tracking your order, feel free to contact our customer service team for assistance.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request if your order hasn’t already been processed or shipped.

If your order has already been shipped, you can take advantage of our free 30-day refunds and exchanges policy once you receive your items. For more details, please visit our Refund/Exchange page to start the process. We also offer lifetime warranties on our products, ensuring that you’re covered for any issues that may arise down the road.

If your tracking information shows that your package has been delivered, but you haven’t received it, here’s what you can do:

1. Check with neighbors or building management: Sometimes packages are left with a neighbor or at a different entrance.

2. Look for a delivery notice: The carrier may have left a notice with instructions for retrieval.

3. Contact the carrier: Reach out to the delivery service to confirm the package’s status.

4. Wait a little longer: Occasionally, packages may be marked as delivered a day or two before they actually arrive.

If you still can’t locate your package after taking these steps, please contact our customer service team as soon as possible, and we’ll assist you in resolving the issue.

If you’re having trouble placing an order through our website, try the following steps:

1. Check your internet connection: Ensure you have a stable internet connection.

2. Clear your browser cache and cookies: Sometimes, clearing these can resolve issues.

3. Try a different browser or device: Switching to another browser or device may help.

4. Disable browser extensions: Some extensions can interfere with website functionality.

If you still can’t place an order, please contact our customer service team for assistance. We can help troubleshoot the issue or take your order over the phone or by email.

All transactions on our website are processed in U.S. Dollars (USD). Regardless of your location, the final charge to your payment method will be in USD. Please note that your bank or payment provider may apply currency conversion fees if you’re purchasing from outside the United States.

We accept a wide range of payment methods to make your shopping experience as convenient as possible. You can pay using major credit cards such as Visa, MasterCard, and American Express. We also accept payments through Apple Pay, Google Pay, and other popular digital wallets. Additionally, we offer the ability to make a payment arrangement using Buy Now, Pay Later services such as Klarna, Affirm, Sezzle, and AfterPay. Please note that accepted payment methods may vary depending on your location.

We offer insured domestic shipping for all orders. Once your order is processed, it will be shipped using one of our trusted carriers, such as FedEx, UPS, or USPS.

You will receive a confirmation email with tracking information so you can monitor the status of your shipment. If you have any questions or concerns about your shipping, please contact our customer service team for assistance.

At this time, Formella only ships domestically within the United States. We do not offer international shipping. If you have any questions or need further assistance, please contact our customer service team.

If you need to update your shipping address, please contact our customer service team as soon as possible. We can make changes to your address if your order has not already been processed or shipped. Once an order is in transit, we may not be able to modify the shipping details.

Orders typically ship within 1-3 business days after you place your order. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. High volume seasons may delay shipping and processing times. For more accurate shipping estimates or if you have specific concerns about your order, please contact our customer service team.

Delivery times vary based on your location and the shipping method used. Generally, orders will arrive within 4-7 business days from the date of shipment. You can track your order using the information provided in your shipping confirmation email for a more precise delivery estimate.

Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out. If you have any concerns about your delivery, please contact our customer service team for assistance.

Formella offers a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. Items must be returned in their original condition and packaging. Additionally, you can opt-in to a lifetime warranty on your products, ensuring you’re covered for any issues that may arise. For detailed return instructions, please visit our Refund/Exchange page or contact our customer service team.

To request a refund or exchange, please follow these steps:

1. Visit our Refund/Exchange page: You’ll find detailed instructions and the necessary forms for initiating a return or exchange.

2. Prepare your item: Ensure the item is in its original condition and packaging.

3. Complete the form: Fill out the required information on our Refund/Exchange page to process your request.

4. Ship the item: Send the item back to us using the return label provided or follow the shipping instructions given.

Once we receive and inspect the returned item, we’ll process your refund or exchange promptly. If you have any questions or need assistance, please contact our customer service team.

If you have closed the card or bank account used for your purchase, unfortunately, we are unable to process refunds or exchanges to that closed account. Please contact our customer service team to discuss alternative solutions or provide us with your new payment details to facilitate the process.